1. Who we are

These Terms apply to your use of the Onmain website and any services we provide (including Onmain Systems and MainSearch AI where relevant).

Business name: Onmain (England & Wales)
Company number: 14844512
Email: sales@onmain.co.uk
Phone: +44 7926 230863
Location: London, United Kingdom

2. Definitions

• “Website” means onmain.co.uk and related pages/subdomains we operate.
• “Services” means any IT maintenance, diagnostics, support, website work, and other services we agree to provide.
• “Hardware Repair Services” means device repair services (diagnostics/repair/replacement parts). These are covered in an addendum below and apply only when we accept a hardware repair job.
• "MainSearch AI" means our artificial intelligence-powered service for obtaining home service estimates and connecting with businesses.
• "AI Estimate" means an indicative price generated by MainSearch AI based on user-provided information.
• "Business Listing" means a business profile displayed within MainSearch AI.
• "Subscription" means a paid plan providing access to MainSearch AI features.
• “You/Customer” means the person or business using the Website or requesting Services.
• “We/Us/Onmain” means Onmain.

3. Agreement and updates

By using the Website or requesting Services, you agree to these Terms. We may update these Terms from time to time. The “Last updated” date above shows when changes were made.

Part A — Website Terms

4. Website use

You may use the Website for lawful purposes only. You must not misuse the Website, attempt to gain unauthorised access, disrupt service availability, or use automated systems to scrape or copy content at scale without permission.

5. Content and intellectual property

The Website content (including text, branding, designs, and layout) is owned by or licensed to Onmain and is protected by intellectual property laws. You may view and print pages for your own personal or internal business use, but you must not reproduce, distribute, or create derivative works without written permission.

6. Links to third parties

The Website may contain links to third-party sites. We do not control those sites and are not responsible for their content, policies, or availability. Accessing third-party links is at your own risk.

7. Availability and changes

We aim to keep the Website available and accurate, but we do not guarantee uninterrupted access. We may modify, suspend, or remove parts of the Website at any time.

8. Estimators, chatbots, and automated tools

If the Website provides estimator/chatbot features, outputs are guidance only and may be based on limited information. Final pricing, scope, and feasibility may require inspection or clarification. You should not rely on automated outputs as professional advice.

Part B — General Service Terms (IT maintenance, support, projects)

9. Quotes and scope

• Any quote/estimate is based on the information you provide and may change if the scope, requirements, or underlying issue changes.
• Where we provide an estimate range, the final price may require additional confirmation after diagnosis, testing, or review of requirements.
• Unless agreed otherwise, services are limited to the scope explicitly confirmed in writing (message/email/booking).

10. Booking, access, and customer responsibilities

• You must provide accurate information and reasonable access to devices, accounts, premises, or stakeholders needed to deliver the Services.
• You are responsible for maintaining your own backups unless we explicitly agree in writing to provide backup services.
• Where account credentials are required, you should use secure methods and only share access necessary for the task.
• You must ensure you have rights/permissions to any software, content, data, or systems you ask us to work with.

11. Third-party products and services

Some services may depend on third-party providers (hosting, software licences, cloud platforms, payment processors, etc.). We are not responsible for third-party outages, changes, or failures. Any third-party fees are typically separate unless we explicitly include them in a written quote.

12. Changes and additional work

If you request changes outside the agreed scope, we may require a revised quote or timeline. We may pause work until changes are confirmed.

13. Fees, payment, and late payment

• Fees are payable as agreed in the quote/booking. Some work may require an advance payment or deposit (for example, project work or reserved time slots).
• Unless agreed otherwise, invoices are due on receipt.
• We may suspend Services for overdue balances.

14. Cancellations

If you cancel or reschedule, please notify us as early as possible. Where we have reserved time, booked travel, or started work, you may be charged for time spent and any non-refundable costs already incurred.

15. Warranties and disclaimers (general services)

We will provide Services with reasonable care and skill. Except where required by law, we do not guarantee that Services will be error-free or uninterrupted, or that issues will never reoccur due to external factors (updates, user changes, third-party changes, new malware, hardware failure, etc.).

16. Limitation of liability

Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above, to the extent permitted by law, we are not liable for:

• loss of profits, revenue, business, goodwill, or anticipated savings;
• indirect or consequential loss;
• loss of data where you have not maintained backups (unless agreed otherwise in writing);
• issues caused by third-party providers or factors outside our reasonable control.

Where liability is permitted, our total liability for a claim will not exceed the fees you paid to us for the specific Services giving rise to the claim.

17. Consumer rights

If you are a consumer (not acting for business purposes), UK consumer laws give you rights that cannot be excluded. These Terms do not affect those rights.

Part C — Hardware Repair Services Addendum (Onmain Systems)

This section applies only if we accept a hardware repair job (diagnostics/repair/replacement parts). If we do not offer hardware repairs at a given time, this section simply won’t apply.

18. Diagnostics and quotations

• A diagnostic fee may be charged for inspection and testing to identify faults and possible solutions.
• After diagnostics, we will provide a repair quotation for approval before repair work continues.
• If the device cannot be successfully repaired, only the diagnostic fee will apply (unless we agree otherwise in writing).

19. Replacement parts

• Replacement parts are quoted in advance and fitted only with your approval.
• Parts used may be OEM or high-quality equivalents. Part pricing and options will be communicated before installation.
• Where parts availability or pricing changes, we may need to revise the quote and request re-approval.

20. Payment terms (hardware repairs)

• Full payment is due after repair is completed and approved.
• If a diagnostic fee applies and you decline the repair after diagnosis, the diagnostic fee remains payable.

21. Warranty and exclusions (hardware repairs)

• We provide a 30-day limited warranty on repairs, covering the specific issue addressed.
• This warranty does not cover physical damage, liquid damage, accidental damage, misuse, or issues unrelated to the original repair.
• Devices with pre-existing faults may have higher risk of additional failure; we are not responsible for unrelated faults that appear later.

22. Data and devices

Repairs can carry a risk of data loss. You should back up your device before providing it to us. Unless agreed otherwise in writing, you remain responsible for backups and data security. If you provide device passcodes, you confirm you are authorised to do so.

23. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise.

24. Contact

Email: sales@onmain.co.uk
Phone: +44 7926 230863
Location: London, United Kingdom

Part D — MainSearch AI Terms

This section applies when you use MainSearch AI services.

25. MainSearch AI Overview

• MainSearch AI is an artificial intelligence-powered service that provides instant estimates for home services, helps users find businesses, and facilitates quote requests.
• By using MainSearch AI, you agree to the terms set out in this Part D in addition to all other applicable terms of this Agreement.

26. AI Estimates and Pricing

• All estimates provided by MainSearch AI are indicative only and based on general pricing data and the information you provide.
• AI estimates do not constitute a quote, offer, or contract. Actual prices may vary based on the specific requirements of your job, location, materials, and other factors.
• We do not guarantee the accuracy of AI estimates and accept no liability for any difference between an AI estimate and actual costs.
• For accurate pricing, you should always obtain formal quotes from qualified businesses.

27. MainSearch AI Subscriptions

MainSearch AI is available under tiered subscription plans:

• Free: Limited AI interactions per month
• Basic: Increased AI interactions per month
• Pro: Unlimited AI interactions
• Business: Unlimited AI interactions with additional features

• Current subscription pricing and specific usage limits are displayed on our pricing page and may be updated from time to time.
• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
• We reserve the right to modify subscription pricing and usage limits with reasonable notice.

28. Business Listings and Quote Verification

• Businesses listed on MainSearch AI are independent third parties. We do not employ, endorse, or guarantee any business.
• Quote Verification is a service where businesses can verify quotes through our platform. Verified quotes indicate the business has confirmed the pricing, but do not constitute our endorsement.
• You are responsible for conducting your own due diligence before engaging any business.

29. User Conduct

When using MainSearch AI, you must not:

• Provide false or misleading information
• Attempt to manipulate or abuse the AI system
• Use the service for any unlawful purpose
• Harass businesses or other users
• Circumvent usage limits or subscription restrictions

We reserve the right to suspend or terminate accounts that violate these terms.

30. Data and Privacy

• Conversations with MainSearch AI may be stored to improve our services and for record-keeping purposes.
• Information you provide may be shared with businesses when you request quotes.
• When you provide your postcode, we may use it to determine your approximate location within a 1-mile radius. This is used to provide locally relevant results, estimates, and business recommendations. We do not use your postcode to identify your exact address.
• Our use of your data is governed by our Privacy Policy.

31. Limitation of Liability for MainSearch AI

MainSearch AI is provided "as is" without warranties of any kind.

We are not liable for:

• Any decisions made based on AI estimates
• The quality or conduct of businesses found through the service
• Any loss arising from reliance on AI-generated information
• Service interruptions or technical issues

Our total liability for any claims arising from MainSearch AI use shall not exceed the fees you have paid for the service in the preceding 12 months.