Privacy Policy
Last updated: 2026-01-05
- We primarily use personal data to respond to enquiries and deliver IT services/quotes.
- If you submit a form, call, email, or message us, we will process the details you provide.
- Our website/hosting may log basic technical data for security and reliability.
- We do not sell personal data. We may share it with service providers who help us run the website and communications.
- You can request access, correction, deletion, or object to certain processing.
1. Who we are
Onmain (“we”, “us”, “our”) is responsible for personal data processed through this website and related enquiry channels (the “Services”).
Company: Onmain (England & Wales)
Company number: 14844512
Email: sales@onmain.co.uk
Phone: +44 7926 230863
Location: London, United Kingdom
2. Scope
This policy applies when you:
- browse this website;
- contact us (forms, email, phone, messaging);
- request a quote, repair, IT maintenance, or related support;
- use any estimator/chat or AI-assisted features on this site (where available).
3. Personal data we collect
- Contact details: name, email address, phone number.
- Enquiry/service details: device type, brand/model, symptoms, issue description, preferred appointment times, and any information you choose to share.
- Communications: messages you send us and our replies (including call notes where relevant).
Like most websites, our hosting/infrastructure may automatically collect basic technical data for security and reliability, such as IP address, device/browser type, requested pages, timestamps, and error logs.
If you do not contact us, this type of technical data may be the only data processed when you browse the site.
We do not intentionally collect special category data (for example: health information). Please avoid sharing sensitive information in free-text fields unless it is strictly necessary.
4. Cookies and similar technologies
Cookies are small files stored on your device. Some cookies are essential for the website to function. Others (like analytics/marketing cookies) are optional.
- We may use strictly necessary cookies to make the site work and keep it secure.
- We do not aim to use advertising/marketing cookies or behavioural tracking on this site.
- If we introduce analytics or optional cookies in the future, we will update this policy and, where required, provide choices/consent controls.
You can also control cookies through your browser settings (blocking or deleting cookies may impact site functionality).
5. How we use your data and lawful bases
We process personal data only where permitted under UK data protection law. Depending on the context, our lawful bases may include: legitimate interests, steps prior to entering a contract, performance of a contract, legal obligations, and consent (where applicable).
- Purpose: reply, troubleshoot, quote, and arrange next steps.
- Lawful basis: legitimate interests and/or steps prior to contract.
- Purpose: bookings, repairs/maintenance, updates, completion and aftercare.
- Lawful basis: performance of a contract.
- Purpose: security monitoring, preventing abuse, diagnostics, and reliability.
- Lawful basis: legitimate interests and/or legal obligations.
- Purpose: understand your enquiry, provide a guidance estimate, and route your case to a human technician where needed.
- Lawful basis: legitimate interests and/or steps prior to contract.
- Important: estimates are guidance only; final pricing may require inspection/diagnosis.
If we send marketing communications, we will do so only where permitted by law. You can opt out at any time by contacting us or using an unsubscribe option (where provided).
6. Who we share personal data with
We may share personal data with trusted service providers who help us run the Services. We do not sell personal data.
- Hosting/infrastructure providers (website delivery, storage, logging).
- Email/communications providers (to send replies and service updates).
- Tools used to manage enquiries and support cases.
- Professional advisers (legal/accounting) where necessary.
- Technicians/contractors involved in your service request (only what’s needed to complete the job).
Where a provider processes data on our behalf, they are required to keep it secure and follow our instructions.
7. International transfers
Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards to protect personal data (for example, adequacy regulations and/or contractual protections).
8. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and dispute resolution requirements.
- General enquiries: typically up to 24 months.
- Service/repair records: typically up to 6 years.
- Security/technical logs: typically up to 12 months.
- Marketing preferences: until you opt out/unsubscribe.
Retention may vary depending on the service and legal requirements.
9. Security
We use reasonable technical and organisational measures to protect personal data, including access controls and secure systems. No transmission or storage method is 100% secure, but we work to minimise risk.
10. Your rights
Depending on the circumstances, you may have rights including:
- Access to your personal data.
- Correction of inaccurate data.
- Deletion (where applicable).
- Restriction of processing (where applicable).
- Data portability (where applicable).
- Objection to processing (including direct marketing).
- Withdrawal of consent (where consent is used).
To exercise your rights, contact us using the details in section 13. We may need to verify your identity.
11. Complaints
If you have concerns, contact us first and we will try to resolve them. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).
12. Children
Our Services are not directed at children. If you believe a child has provided personal data to us, contact us and we will address it.
13. Contact
Email: sales@onmain.co.uk
Phone: +44 7926 230863
Location: London, United Kingdom